Customers will shop a la carte, one or several services at a time, by going to their brokerages “online marketing store”. Each customer will need to create an account and sign in before placing an order. After they checkout, they will receive an email labeled “Order Details Needed”. This email contains an order form that the customer must fill out to provide their concierge with the nitty gritty details. Once your concierge has reviewed the form and has all the information they need, they can start the design process. You will be notified every step of the way and receive a proof to review.

Single a la carte items from the take 1-3 business days. Bulk orders (3+ Items) & branding packages take approximately 3-5 business days. Website design and custom projects take up to 2-3 weeks.

Yes, customers will receive unlimited edits to the original design. Creation of a new template/design will result in an additional charge.

Yes. $25/per resize request.

The cost of printing and shipping is not included in our products. However, if you use our recommended printing vendors we will make your designs print ready & upload them into your cart for ordering.

Our preferred printing vendors are VistaPrint, Moo & Xpress Docs. Both vendors print and ship to you. Xpress Docs is also a mailing service so you can mail your products to your own personal address list or pay a small fee ($.05 per address) to select a radius and/or demographic to mail to.

Brochures, postcards and flyers mailed via XpressDocs have the option for First Class (3-5 days) or Standard (5-15 days).

That is perfectly fine! However, it is up to the agent to provide their vendor with their designs. Additionally, if your printing vendor requires a different size, there will be a $25 resizing fee.

Yes. For PA, we recommend Lowen signs. Your concierge will connect you with each vendor upon completion of your sign design.

All products! At the end of the day, the design is all yours. You can add the template to your own Canva account to save, edit and use again in the future!

The benefit of having premium Canva account includes custom editing features, high quality stock images, fonts, templates & more. Customers can also create a FREE Canva account at canva.com. Our products are designed in Canva, so our customers have the option to save, edit and reuse our designs in the future

Yes, there is a $75/hour fee. You will be sent an invoice each monthly for any updates made. If no updates are made in a given month, no monthly fee will be charged. If you would like to learn how to make updates to your website, your concierge can walk you through the process.

The Loyalty Program is a fun and easy way to shop and earn rewards. From purchasing products to referring a friend, customers will rank up their points to redeem as cash rewards on their next purchase. Customers will first need to create an account on their brokerage Shopify site. See the basics below & read on for more way to earn:

Earn 5 points for every $1 spent

Redeem 50 points for $1 reward

You can earn points by purchasing services, referring a friend, celebrating a birthday & more.

You can check how many points you have by logging into the rewards button on the bottom right corner of your brokerages stores. Click ways to earn & ways to redeem to unlock your rewards!

We accept Visa, Discover, MasterCard, AMEX, Google Pay & Apple Pay. Card payments only. Checks will not be acceptable.

We love helping our customers with special projects! Customers can hire a marketing concierge on an hourly basis ($60/hour) to complete special projects - such as creating portfolios, presentations and more. Customers will receive an invoice at the completion of the project.
To request a custom service, please email marketing@phillykw.com